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Terms of Service

Last updated: 11 October 2026

These Terms of Service ("Terms") govern your use of the SQ Manager Android application (the "App") and the squeue.net website (the "Site") operated by DNA Expert Solution (003567418-H), an independent software company ("we", "us", "our"). By installing the App or using the Site you agree to these Terms.

1. The App is provided "as-is"

SQ Manager is provided under the licence terms offered at the time you obtain or use the App. Licensing details, including any applicable fees, are listed on the Site or provided when you sign up. Optional paid plans may be introduced later for organisations that need higher limits or additional flows - if and when they are released, they will be listed on the Site and you will only be charged if you actively opt in.

The App is provided on an "as-is" and "as-available" basis. While we test every release on a range of Android devices, we do not warrant that the App will be uninterrupted, error-free, or suitable for any particular counter workflow. You are responsible for backing up your queue data, your customer list and your dashboard user accounts using the in-app backup tool, and for verifying that any printed ticket is correct before issuing it to a customer.

2. Acceptable use

You agree not to use the App or the Site to:

  • Issue tickets or display queue numbers for any service that is unlawful in the jurisdiction in which you operate it.
  • Collect personal data about your customers beyond what is strictly needed to deliver the queue service (for example, do not ask for government-issued identity numbers or passport numbers as a condition of taking a queue ticket unless a specific law in your jurisdiction requires it for that service).
  • Reverse-engineer, decompile or disassemble the App except to the extent that applicable law in your jurisdiction expressly permits you to do so (for example, to achieve interoperability with another program).
  • Remove or alter any proprietary notices or labels on the App or the Site.
  • Use the Site to attack, probe or otherwise interfere with the service, including by automated scraping at a rate that exceeds normal browsing.

3. Your data, your responsibility

The App stores queue and customer data locally on the device you install it on. We do not have access to that data and we cannot recover it for you if the device is lost, factory-reset, or damaged. We strongly recommend that you:

  • Run the in-app backup tool on a regular schedule and copy the resulting archive off the device.
  • Enable the Android device-encryption setting on the phone or tablet you use as the queue server.
  • Use a strong, unique dashboard-user password for every counter and rotate it when staff change.

4. Intellectual property

SQ Manager, the SQ Manager logo, the name "SQ Manager" and the Site are owned by DNA Expert Solution and are protected by applicable copyright and trademark law. The App is licensed to you, not sold. You may install and use the App on devices you control for your own queue-management purposes; you may not redistribute the App or the Site assets as your own product.

5. Open-source components

The App is built on top of open-source libraries. A list of those libraries and their licences is published on the Open source page. Each library is governed by its own licence; nothing in these Terms restricts the rights you have under those licences.

6. Warranty disclaimer

To the maximum extent permitted by applicable law in your jurisdiction, the App and the Site are provided without any warranty of any kind, express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the App will meet your specific requirements or that the operation of the App will be uninterrupted or error-free.

7. Limitation of liability

To the maximum extent permitted by applicable law in your jurisdiction, in no event will DNA Expert Solution, its directors, employees, or agents be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or other intangible losses, arising out of or in connection with your use of (or inability to use) the App or the Site, even if we have been advised of the possibility of such damages.

Where liability cannot be excluded, our aggregate liability for any claim arising under these Terms is limited to the amount you actually paid us for the App or service in the twelve (12) months immediately preceding the claim.

8. Indemnity

You agree to indemnify and hold DNA Expert Solution harmless from any claim brought by a third party (including a customer of yours) that arises from your operation of the App, your configuration of the queue, or your use of the customer-feedback feature.

9. Termination

You may stop using the App and the Site at any time by uninstalling the App and clearing your browser cache. We may suspend or discontinue the Site or any of the online services referenced by the App (for example, the update endpoint) at any time, with reasonable notice on the Site where practicable.

10. Governing law

These Terms are governed by the laws of the jurisdiction in which DNA Expert Solution is registered. The parties submit to the non-exclusive jurisdiction of the competent courts of that jurisdiction for any dispute arising under or in connection with these Terms.

11. Changes to these Terms

If we change these Terms in a material way we will update the "Last updated" date at the top and, where appropriate, post a notice on the home page. Continued use of the App or the Site after a material change indicates that you accept the updated Terms.

12. Contact

DNA Expert Solution (003567418-H)
Email: admin@squeue.net
Phone: 011-67750538 / 012-2388603